Microsoft Outlook 2019 – Level 2

Duration: 1 day

In this course, you will configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate mail management tasks, work with calendars and contacts, manage tasks, preserve data with archives and data files, as well as share and delegate access to your Outlook items. In short, you'll work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system.

Interested in attending? Have a suggestion about running this course near you?
Register your interest now


In this course, you will use Outlook’s advanced features to customize and manage your email communications, including using advanced features to organize emails; managing calendar settings and options; managing contact information; scheduling tasks; and managing Outlook archives and data file settings.

  • You will:
  • Insert objects in messages, and modify properties and global options.
  • Organize, search, and manage messages.
  • Protect your mailbox and manage its size.
  • Use rules and Quick Steps to automate message management.
  • Work with advanced calendar settings.
  • Import and forward contacts.
  • Manage activities by assigning tasks to others.
  • Delegate access to and share Outlook items with others.
  • Archive and back up Outlook items using data files.

Detailed Syllabus


Modifying Message Properties and Customizing Outlook

Insert Advanced Characters and Objects

Modify Message Properties

Add Email Accounts to Outlook

Customize Outlook Options

Organizing, Searching, and Managing Messages

Group and Sort Messages

Filter and Manage Messages

Search Outlook Items

Managing Your Mailbox

Manage Junk Email Options

Manage Your Mailbox Size

Automating Message Management

Use Automatic Replies

Use Rules to Organize Messages

Create and Use Quick Steps

Working With Calendar Settings

Set Advanced Calendar Options

Create and Manage Additional Calendars

Manage Meeting Responses

Managing Contacts

Import and Export Contacts

Use Electronic Business Cards

Forward Contacts

Managing Activities By Using Tasks

Assign and Manage Tasks

Sharing Outlook Items

Delegate Access to Outlook Folder

Share Your Calendar

Share Your Contacts

 Managing Outlook Data Files

Use Archiving to Manage Mailbox Size

Work with Outlook Data Files

Target audience

This course is intended for people who have a basic understanding of Microsoft® Office Outlook® and want to know how to use its advanced features to manage their email communications, calendar events, contact information, search functions, and other communication tasks.


To ensure your success in this course, you should have end-user skills with any current version of Windows, including being able to open and close applications, navigate basic file structures, and manage files and folders. Additionally, it will benefit you to have basic Outlook skills. You can obtain this level of skills and knowledge by taking the following courses:

Using Microsoft Windows® 10

Microsoft Office Outlook® 2019: Part 1

Advantage Caribbean Institute