SoftSkills Series: Making Decisions – Gathering information to make rational decisions

Duration: 1 day

This course covers the knowledge required to make an informed decision. It covers how we think, tools we can use, communication and clarification skills.

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Decision making

  • How we make decisions
  • Why we need structure
  • Using decision trees


Introduction to scoping                              

  • What is scoping?
  • Scoping a customer request (Internal & External Customers            )
  • Step by step formula       


Understanding the request

  • What criteria should be considered?
  • Questions to ask
  • Agreeing a solution          
  • Best practice
  • Recap
  • Questions?


Everyone – Particularly useful for people in Sales & Marketing, Managers, Helpdesks and other professions

Advantage Caribbean Institute